Complaint to TG RERA against a builder
Your complaint against a builder who breaks the RERA Act or the agreement is filed before TG RERA (Form M) or its Adjudicating Officer (Form N) and heard.
About this guidePending verification
Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.
For whom: People who bought a flat, plot or building in a real estate project in Telangana (allottees), and their registered associations.
Answer the questions below first. Then the documents and steps open.
1Your situation
We show only what your answers need.
- Who is making the complaint?
- What do you want from the complaint?
- Who will file the complaint?
Your answers stay on this phone.
Each step below says who it is for. Confirm yours at the office, then change your answer here.
2Documents you need
Tick the ones you have. They are kept in this browser.
Details
For example an electricity bill
Sources: 9
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For example the Aadhaar card, PAN card or driving licence
Sources: 9
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What the photo must look likeNot confirmed: The portal manual says only "Passport Size Photo"; it gives no size, file size or format. Check the upload screen, or ask the TG RERA office.
Sources: 9
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For example: the allotment letter, the agreement for sale, payment receipts
Not confirmed: The portal asks for "Proof of Allottee / Purchaser" documents but does not list them; the ones above are examples only.
Sources: 9
Details
Sources: 4, 9
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Project documents and other evidence such as letters, notices and photographs; each is uploaded with a name
Sources: 9
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Attested, with the advocate's enrolment number, a ₹10 court fee stamp and a ₹100 Advocate Welfare Fund stamp
Sources: 4, 9
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With the representative's address, enrolment or registration number, and email or mobile number
Sources: 4, 2, 9
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3 sets, plus one more for each respondent. In English (with an English translation if in another language), on one side of white A4 paper, double-spaced; with page numbers, an index and a memo of parties, stitched together like a book.
Sources: 4, 9, 5
Details
Sources: 4, 5
Nothing to get ready before these steps.
3Your steps
· Do them in order. Tick each one when it is done.
- Do this now
Register as a new user on the TG RERA complaints portal: name, category (individual, association…), email, address and mobile number.
The mobile number is your user ID; logging in takes the password, a captcha and an OTP.
Open the official pageSources: 9, 8
- Do this now
Under "Profile", fill in the address for notices and upload an address proof.
Open the official pageSources: 9
- Do this now
Note the project's TG RERA registration number: search for the project or the builder by name on the TG RERA website.
Open the official pageSources: 12, 9
- Do this nowIf: Both: a refund or interest, and compensation
You need two separate complaints: Form M to the Authority for the refund or interest, and Form N to the Adjudicating Officer for compensation.
A 2024 order of TG RERA's Adjudicating Officer says both can be filed at the same time. From here on, go through the steps below once for each complaint; each complaint pays its own fee.
Sources: 7, 2
- Do this nowIf: The buyer (allottee) of the flat, plot or building: one or more
Under "New Complaint", in step 1 choose "Allottee / Purchaser", give your details and upload your proof of identity and photo.
Add every buyer complaining with you. Upload the papers that prove you are the allottee too.
Open the official pageSources: 9
- Do this nowIf: A registered association of allottees
Under "New Complaint", in step 1 choose "Association of Allottees": give the association's name and registration number and the authorised person's details, and upload the association's registration certificate and that person's proof of identity and photo.
Open the official pageSources: 9, 4
- Do this nowIf: An advocate
In step 1, answer "Yes" to an authorised person appearing for you and "Yes" to an advocate, and give the advocate's details.
The manual's list for an advocate also asks for an upload of their proof of identity, passport photo and an authorisation letter under Form 5. Once the complaint is filed, the advocate uploads the vakalatnama under "Vakalathnama".
Open the official pageSources: 9, 4
- Do this nowIf: Another authorised representative, not an advocate (for example a chartered accountant)
In step 1, answer "Yes" to an authorised person appearing for you, and give that person's details and upload their proof of identity, photo and the Form 5 authorisation.
Open the official pageSources: 9, 4, 1
- Do this now
In step 2, say whether the project is registered with TG RERA; with the registration number, the project's details fill in by themselves.
Add the builder (promoter) and any other respondents with their addresses, and upload the project documents.
Open the official pageNot confirmed
TG RERA's guidelines speak of complaints about registered projects; the portal also takes the details of an unregistered one. If your project is not registered, ask the TG RERA office whether it will take up the complaint.
Sources: 9, 10, 11
- Do this nowIf: A refund of what you paid, with interest, or interest for a late handover / Both: a refund or interest, and compensation
Decide what to ask the Authority for.
If the builder does not hand over on time as the agreement says: if you withdraw from the project, the refund of all you paid, with interest; if you stay, interest for every month until possession. The interest rate is SBI's highest MCLR + 2%. The refund and this interest are decided by the Authority (Form M), not the Adjudicating Officer: a 2024 order of TG RERA's Adjudicating Officer says so, quoting the Supreme Court. Write them under the relief you seek in Form M.
Sources: 1, 2, 7
- Do this nowIf: An order making the builder follow the Act and the agreement (finish the work, hand over, give documents, stop a violation, and so on) / A refund of what you paid, with interest, or interest for a late handover / Both: a refund or interest, and compensation
In step 3, choose "Form M" (complaint to the Authority).
Pick the nature of the complaint (for example delay in completion, delay in possession, promised amenities not provided), and write the subject, the facts and the relief you seek, each in up to 2,500 characters. Say whether you have complained before any other forum, and upload the supporting papers.
Open the official pageSources: 9, 2, 5
- Do this nowIf: Compensation for a loss (from delay, defects not put right, a false advertisement, a defect in the land's title) / Both: a refund or interest, and compensation
Decide what compensation to ask the Adjudicating Officer for: for loss caused by the delay; for a defect, reported within five years of possession, that is not put right within 30 days; for loss from a false advertisement; for loss from a defect in the land's title.
Only the Adjudicating Officer decides compensation and interest on it.
Sources: 1, 2, 7
- Do this nowIf: Compensation for a loss (from delay, defects not put right, a false advertisement, a defect in the land's title) / Both: a refund or interest, and compensation
In step 3, choose "Form N" (complaint to the Adjudicating Officer): this is for compensation, and interest on it, under sections 12, 14, 18 and 19 of the Act.
Do not ask for a refund of what you paid here: that goes in Form M. Write the subject, the facts and what you claim, each in up to 2,500 characters; say whether you have complained before any other forum, and upload the supporting papers.
Open the official pageSources: 9, 2, 1, 6, 7
- Do this now
Check every detail in the preview: once the fee is paid, the complaint cannot be changed.
Then pay online by net banking, debit or credit card.
Open the official pageNot confirmed
The regulations set a ₹1,000 fee and ₹600 for postage; the manual does not say whether the ₹600 is collected in the same online payment. Check the payment summary.
Sources: 4, 9, 2
- Do this now
Within 7 days of filing online, hand in at the TG RERA office, or send by registered post, printed copies of the complaint and all papers (3 + the number of respondents), with an addressed empty envelope for each respondent.
The office is open Monday to Saturday, 10:30 AM to 5:00 PM.
Sources: 9, 4, 13
- Do this now
Follow the status, case number and hearing dates on the portal dashboard.
If a "Shortfall" (missing papers) shows, click it and upload those papers.
Open the official pageSources: 9
- Do this now
Attend every hearing.
The hearing details show whether there is a meeting link and whether an online hearing was requested. If you do not appear, the inquiry can go on without you. The builder replies to the notice; papers or evidence may be called for.
Sources: 9, 2, 1, 8
If something goes wrong
If it is rejectedIf the complaint is dismissed, or you do not accept the order, you can appeal to the Telangana Real Estate Appellate Tribunal within 60 days of receiving a copy of the order (later only if the Tribunal accepts a sufficient cause).
If the complaint is dismissed, or you do not accept the order, you can appeal to the Telangana Real Estate Appellate Tribunal within 60 days of receiving a copy of the order (later only if the Tribunal accepts a sufficient cause). Use Form L, in three copies, with a true copy of the order, the papers you rely on and an index. The fee is ₹5,000: a demand draft or banker's cheque in the Tribunal's favour, or online. File it at the Registry counter, by registered post, or online where that is available. Against the Tribunal's order, an appeal lies to the High Court within 60 days, but only on the grounds in section 100 of the Code of Civil Procedure.
Telangana Real Estate Appellate Tribunal, Krishna Hostel, First Floor, Dr. MCR HRD Institute Campus, Road No. 25, Jubilee Hills, Hyderabad 500033
Sources: 1, 2, 14, 11
If it is rejectedA complaint that does not follow the Act, the rules and the regulations is returned at filing as "inadequate" and is not heard.
A complaint that does not follow the Act, the rules and the regulations is returned at filing as "inadequate" and is not heard. Put it right and file again; if in doubt, ask the TG RERA office.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in) · Open the official page
Sources: 4, 13
If it is lateIf the complaint is not decided within 60 days, the Act requires the reasons to be recorded in writing.
If the complaint is not decided within 60 days, the Act requires the reasons to be recorded in writing. Check the status on the portal dashboard, or phone, WhatsApp or email the TG RERA office.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in) · Open the official page
Sources: 1, 13
AlsoIf the builder does not obey the order, tell the Authority or the Adjudicating Officer that made it.
If the builder does not obey the order, tell the Authority or the Adjudicating Officer that made it. Interest, penalty and compensation are recovered as arrears of land revenue, and the order is enforced like a civil court decree; if needed it is sent to the principal civil court.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in) · Open the official page
Sources: 3, 13
AlsoIf money is deducted but the payment fails, wait 15 minutes and do not pay again before that.
If money is deducted but the payment fails, wait 15 minutes and do not pay again before that. If it still shows unsuccessful after 15 minutes, you can pay again; the amount deducted is refunded to your account within 7 working days.
TG RERA office (phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in) · Open the official page
Sources: 9, 13
Official websites for this work
- RERA (Telangana) Registered projects, complaints about a builder
Related guides
The 14 official pages and papers this guide is written from
- The Real Estate (Regulation and Development) Act, 2016 (No. 16 of 2016), Gazette of India Extraordinary, Part II, Section 1Ministry of Law and Justice (Legislative Department), Government of India; Gazette copy on the TG RERA website, Sections 12, 14(3), 18, 19(4), 29(4), 31, 44, 56, 58, 71 (compensation adjudged by the adjudicating officer), 72 (26-03-2016) · read on 01-11-2026
- G.O.Ms.No.202, 31.07.2017: Telangana State Real Estate (Regulation and Development) Rules, 2017Municipal Administration and Urban Development (M1) Department, Government of Telangana (on the TG RERA website), Rule 15 (interest: SBI highest MCLR plus 2%), rule 16 (refund within 90 days), rule 25 (appeal: Form L, ₹5,000), rule 34(1) (complaint to the Authority, Form M, save what the adjudicating officer decides; ₹1,000), rule 35(1) (complaint to the adjudicating officer for interest and compensation, Form N; ₹1,000) (31-07-2017) · read on 01-11-2026
- G.O.Ms.No.60, 04.03.2025: Amendments to Telangana Real Estate (Regulation and Development) Rules, 2017Municipal Administration & Urban Development (Plg.III) Department, Government of Telangana (on the TG RERA website), Amendment (3): new rule 23(1) (recovery of interest, penalty and compensation as arrears of land revenue) and rule 23(2) (orders enforced like a civil court decree; sent to the principal civil court) (04-03-2025) · read on 30-10-2026
- Telangana Real Estate Regulatory Authority (General) Regulations, 2023Telangana Real Estate Regulatory Authority (TG RERA), Telangana Gazette Extraordinary, Regulation 2(1)(vi) (association of allottees), regulation 7 (complaint before the Authority: Form M, ₹1,000, three sets within 7 days, English, A4, index and memo of parties, envelopes, vakalatnama stamps, Form 5, ₹600 postage), regulation 8 (complaint before the Adjudicating Officer: Form N, ₹1,000, ₹600 postage, Form 5), regulation 10(1) (inadequate complaints returned) (24-09-2023) · read on 30-10-2026
- FORM - M (See rule 34(1)): Complaint to Regulatory Authority (complaint under section 31 of the Act)Telangana Real Estate Regulatory Authority (TG RERA), Forms Download, Paragraphs 1 to 9 (parties, jurisdiction, facts, reliefs, interim reliefs, not pending elsewhere, fee, enclosures); verification; instructions (1) and (2) (24-02-2026) · read on 01-11-2026
- FORM - N (See rule 35(1)): Complaint to Adjudicating Officer (claim for interest and compensation under section 31 read with section 71)Telangana Real Estate Regulatory Authority (TG RERA), Forms Download, Paragraphs 1 to 8 (parties, jurisdiction, facts, compensation sought, not pending elsewhere, fee, enclosures); verification; instructions (1) and (2) (24-02-2026) · read on 01-11-2026
- Order in Complaint No. 4/2024/TG RERA, 23.07.2024Adjudicating Officer, Telangana Real Estate Regulatory Authority (order published on the TG RERA website), Paragraphs 7(1)-7(2) (a refund with interest asked for in a Form N complaint is not granted there; the Supreme Court's judgment in Newtech Promoters and Developers v. State of UP, 11.11.2021, paragraph 86, quoted: a refund, interest on it, interest for delayed possession and penalty are for the Authority; compensation and interest on it for the Adjudicating Officer alone) and 9(b) (complaints in Form M and Form N may be filed at the same time) (23-07-2024) · read on 01-11-2026
- TG RERA Complaints Portal: Complaint Application, Instructions to CitizensTelangana Real Estate Regulatory Authority (TG RERA), Instructions to Citizens (register, log in, fill Form M / N, upload evidence, pay fee, attend hearing); footer contacts · read on 30-10-2026
- User Manual for Complaint Module, TG RERATelangana Real Estate Regulatory Authority (TG RERA), Scope; Login process (new user, OTP); Profile screen; Step 1 Authorization details; Step 2 Respondent and project details; Step 3 Dispute and requesting relief (Form M or N, nature, 2,500 characters); Step 4 Preview (3 + number of respondents photocopies within 7 days); Step 5 Payment (failed payments); Vakalatnama screen; Viewing hearing details · read on 30-10-2026
- Citizen GuidelinesTelangana Real Estate Regulatory Authority (TG RERA), Complaints filing: any aggrieved person, with respect to any registered real estate project · read on 30-10-2026
- FAQs for TG RERA Website (07.07.2023)Telangana Real Estate Regulatory Authority (TG RERA), Questions 13 (appeal to the Appellate Tribunal within sixty days), 20 (complaints with respect to a registered project, including allottees with agreements made before registration) (07-07-2023) · read on 30-10-2026
- Search Project Details (registered projects and agents)Telangana Real Estate Regulatory Authority (TG RERA), Search fields: project name, promoter name, TG RERA project registration number, district · read on 30-10-2026
- TG RERA website, home page (contact details in the page footer)Telangana Real Estate Regulatory Authority (TG RERA), Footer: phone 040-29394973, 040-29394974; WhatsApp 9000006301; email rera-maud@telangana.gov.in; office timings Monday to Saturday 10:30 AM to 5:00 PM · read on 30-10-2026
- Final Order in T.A. No. 81 of 2026, 29.10.2026Telangana Real Estate Appellate Tribunal, Hyderabad (order published on the TG RERA website, "REAT Orders"), Page 1 heading: the Tribunal's name and address (Krishna Hostel, First Floor, Dr. MCR HRD Institute Campus, Road No. 25, Jubilee Hills, Hyderabad 500033) (29-10-2026) · read on 30-10-2026