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Consumer complaint

Your complaint about faulty goods or a poor service is registered with the National Consumer Helpline and, if needed, filed before the District Consumer Commission.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:OnlineAt the office

For whom: People in Telangana who bought goods or a service (online too) and got a defect, an unfair practice or a poor service.

1Your situation

We show only what your answers need.

What did you buy the goods or service for?
How much did you pay for the goods or service? (The price paid, not the compensation you will ask for.)
How long ago did the problem arise (or the seller refuse)?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • Details

    For example: the bill or receipt, proof of payment, the warranty card, your letters and emails with the seller and their replies, the NCH grievance number

    Not confirmed: e-Jagriti asks you to upload "Annexures" but does not list them; the ones above are examples only.

    Sources: 8, 9

  • Details

    Sources: 9, 8

  • Details

    Index, Proforma for Filing CC, Synopsis with List of Dates and Events, Memo of Parties

    Sources: 9, 8

  • Details

    Not confirmed: e-Jagriti lists it among the required papers. The Act (section 35) lets the consumer file the complaint; if you file yourself, ask the commission whether you need it.

    Sources: 9, 8, 1

  • Details

    Sources: 9, 1

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      You may first write to the seller or the company (the official papers we read do not make this a must): what you bought, when, what went wrong, and what you want (the defect fixed, a replacement, or your money back).

      Keep a copy of your letter and every reply.

      Where
      You do this yourself
      Not confirmed

      The official papers we read have no rule that you must write to the seller first. The remedies above are among the orders the commission can make under section 39 of the Act.

      Sources: 1

    2. Do this now

      If it is not solved, register a complaint with the National Consumer Helpline: call 1915 or 1800-11-4000, send a WhatsApp or SMS to 8800001915, or register on consumerhelpline.gov.in, the NCH app or the UMANG app.

      Note the grievance number. 1915 and 1800-11-4000 work every day except national holidays, 8 AM to 8 PM.

      Where
      National Consumer Helpline (NCH)
      Open the official page

      Sources: 5, 6, 7

    3. Do this now

      Follow your complaint under "Track Your Grievance" on the portal, and add papers such as the bill under "Upload Documents".

      Where
      National Consumer Helpline (NCH)
      Open the official page

      Sources: 5

    4. Do this now

      If the helpline does not satisfy you, you can file a case before the District Consumer Commission.

      Choose one of these districts: where the seller lives or has its business or a branch, where the problem arose, or where you live or work.

      Where
      You do this yourself

      Sources: 1, 6, 2

    5. Do this now

      Write the complaint and sign the affidavit that goes with it before a notary.

      e-Jagriti requires a notarised affidavit.

      Where
      A notary

      Sources: 9, 8

    6. Do this now

      More than 2 years have passed, so also attach an application for condonation of delay, giving the reasons you could not file in time.

      The commission accepts it only for sufficient cause, and records its reasons if it does.

      Where
      You do this yourself

      Sources: 1, 9

    7. Do this now

      Register on e-Jagriti with your mobile number and an OTP.

      Where
      e-Jagriti
      Open the official page

      Sources: 10

    8. Do this now

      Under "File New Case", choose "Consumer Complaint".

      Fill in the amount paid, the amount you claim, the date the problem arose, the state (Telangana) and the district; give your details and the opposite party's (the seller's). Upload the papers, select the commission, check the preview and press "Final Submit". Keep the reference number it gives.

      Where
      e-Jagriti
      Time limit
      Within 2 years of the date the problem arose (section 69); if later, with the application above.
      Open the official page

      Sources: 8, 9

    9. Do this now

      The commission's registry checks your papers.

      If something is wrong, it sends the case back ("reverted"); correct it and submit again.

      Where
      District Consumer Commission

      Sources: 9

    10. Do this now

      There is no fee to pay: the price you paid is up to ₹5 lakh.

      Where
      e-Jagriti
      Fee
      Free · There is no fee when the price paid is up to ₹5 lakh.
      Open the official page

      Sources: 4, 9

    11. Do this now

      Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.

      Where
      e-Jagriti
      Fee
      ₹200 · For a price paid above ₹5 lakh and up to ₹10 lakh.
      Open the official page

      Sources: 4, 3, 9, 10

    12. Do this now

      Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.

      Where
      e-Jagriti
      Fee
      ₹400 · For a price paid above ₹10 lakh and up to ₹20 lakh.
      Open the official page

      Sources: 4, 3, 9, 10

    13. Do this now

      Pay the fee: online on e-Jagriti, or by a crossed demand draft or Indian Postal Order in favour of the President of the District Commission.

      Where
      e-Jagriti
      Fee
      ₹1,000 · For a price paid above ₹20 lakh and up to ₹50 lakh.
      Open the official page

      Sources: 4, 3, 9, 10

    14. Do this now

      The commission normally decides within 21 days of filing whether to admit the complaint.

      It cannot reject it without hearing you. If it does not decide in that time, the complaint is taken as admitted. The case number and hearing date come by SMS and email.

      Where
      District Consumer Commission

      Sources: 1, 9, 10

    15. Do this now

      The commission sends a copy of the complaint to the seller, who must reply within 30 days (15 more if the commission allows).

      You can file a rejoinder to their reply.

      Where
      District Consumer Commission

      Sources: 1, 9

    16. Do this now

      If the commission sees a chance of settlement, it may ask both sides to say in writing within 5 days whether they agree to mediation.

      Where
      District Consumer Commission

      Sources: 1

    17. Do this now

      The case is heard on affidavits and documents; on good reason, the commission may hear the parties in person or by video conference.

      The Act asks it to try to decide within 3 months of the seller receiving notice (5 months if the goods must be tested in a laboratory).

      Where
      District Consumer Commission

      Sources: 1, 9

    18. Do this now

      If the complaint is proved, the commission orders the seller, for example, to fix the defect, replace the goods, refund the price with interest, pay compensation, or pay costs.

      The order is published on e-Jagriti.

      Where
      District Consumer Commission

      Sources: 1, 9

    19. Do this now

      If you need free legal help, go to the District Legal Services Authority (DLSA) in your district court complex.

      Toll-free number: 15100.

      Where
      District Legal Services Authority (district court complex)
      Fee
      Legal services are free for the weaker sections of society.

      Sources: 12

    If something goes wrong

    If it is rejectedIf you are aggrieved by the District Commission's order, you can appeal to the Telangana State Consumer Commission within 45 days of the order.

    If you are aggrieved by the District Commission's order, you can appeal to the Telangana State Consumer Commission within 45 days of the order. If there is an error plain on the record, you can ask the same District Commission to review its order within 30 days. On e-Jagriti the case type is "First Appeal" (for a review, "Review Application"). The rules also let you hand the appeal memorandum in at the State Commission or send it by registered post with acknowledgment due, with a certified copy of the District Commission's order.

    Telangana State Consumer Disputes Redressal Commission (through e-Jagriti) · Open the official page

    Sources: 1, 11, 8, 3

    If it is lateIf the helpline does not solve it, you can file a case before the District Commission: the helpline is only a step before any case.

    If the helpline does not solve it, you can file a case before the District Commission: the helpline is only a step before any case. If the case is slow, check its status on e-Jagriti and ask at the commission's registry.

    e-Jagriti (case status) · Open the official page

    Sources: 6, 10, 1

    AlsoFor technical problems with e-Jagriti, ask at the District Commission's registry.

    For technical problems with e-Jagriti, ask at the District Commission's registry.

    District Consumer Commission (registry)

    Sources: 9

    Official websites for this work

    All official websites →
    Find the office in your district →
    Report a mistake on this page
    The 12 official pages and papers this guide is written from
    1. The Consumer Protection Act, 2019 (No. 35 of 2019), Gazette of India Extraordinary, Part II, Section 1Ministry of Law and Justice (Legislative Department), Government of India; Gazette copy published by the Department of Consumer Affairs, Sections 2(7), 34(2)-(3), 35(1), 36(2)-(3), 37(1), 38(3), 38(6)-(7), 39(1), 40, 41, 69 (09-08-2019) · read on 30-10-2026
    2. The Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021 (G.S.R. 912(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rules 3, 4 and 5 (30-12-2021) · read on 30-10-2026
    3. The Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020 (G.S.R. 448(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rule 7(1) (how the fee is paid); rule 11(1) and (3) (how an appeal is presented to the State Commission) (15-07-2020) · read on 30-10-2026
    4. The Consumer Protection (Consumer Disputes Redressal Commissions) (Amendment) Rules, 2023 (G.S.R. 606(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rule 2: the fee table substituted in rule 7 (17-08-2023) · read on 30-10-2026
    5. National Consumer Helpline (NCH) 2.0, home pageNational Consumer Helpline, Department of Consumer Affairs, Government of India, Toll free 1915 (8AM to 8PM); WhatsApp +918800001915; Register Grievance; Track Your Grievance; Upload Documents; NCH Mobile App; UMANG App · read on 30-10-2026
    6. About this portal (National Consumer Helpline)National Consumer Helpline, Department of Consumer Affairs, Government of India, Questions 1 and 3; contact options · read on 30-10-2026
    7. Contact Details (National Consumer Helpline)National Consumer Helpline, Department of Consumer Affairs, Government of India, Call to Register Your Grievance: 1800 11 4000 or 1915, available daily except national holidays, 08:00 AM – 08:00 PM · read on 30-10-2026
    8. e-Jagriti: Help Documentation for Consumer Complaint (CC) Filing (March 2025)National Informatics Centre, for the Department of Consumer Affairs, Steps 1 to 13; the list of case types under step 2 (First Appeal, Review Application) · read on 30-10-2026
    9. e-Jagriti: Consumer Complaint (CC) Workflow, Version 1.0National Informatics Centre, for the Department of Consumer Affairs, Pecuniary jurisdiction; Mandatory Documents; Limitation; scrutiny, payment, admission within 21 days, notice, reply, rejoinder, hearing (09-04-2025) · read on 30-10-2026
    10. e-Jagriti Revolutionizes Consumer Justice in 2025: Delivering Swifter Redressal and Outperforming 2024 BenchmarksPress Information Bureau, Ministry of Consumer Affairs, Food and Public Distribution, Paragraphs 1-2 and 5 (launch on 1 January 2025, OTP registration, fee payment, e-Daakhil merged into e-Jagriti, SMS and email updates) (16-11-2025) · read on 30-10-2026
    11. I. Consumer Protection: a) e-Jagriti, b) JansunwaiPress Information Bureau (Department of Consumer Affairs, year-end review), a) e-Jagriti (functional in District, State and National Commissions) · read on 30-10-2026
    12. IntroductionTelangana State Legal Services Authority (15-10-2026) · read on 30-10-2026