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Consumer complaint

Your complaint about faulty goods or a poor service is registered with the National Consumer Helpline and, if needed, filed before a District Consumer Commission.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:OnlineAt the office

For whom: People in Andhra Pradesh who bought goods or a service (online too) and met a defect, an unfair practice or a poor service.

1Your situation

We show only what your answers need.

What did you buy the goods or service for?
How much did you pay for the goods or service? (The price you paid, not the compensation you will claim.)
How long ago did the problem arise (or the seller refuse)?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • Details

    For example: the bill or receipt, proof of payment, the warranty card, your letters and e-mails with the seller and their replies, the helpline grievance number

    Not confirmed: e-Jagriti asks for "Annexures" to be uploaded but does not list them; the papers above are only examples.

    Sources: 8, 9

  • Details

    Sources: 9, 8

  • Details

    Index, Proforma for Filing CC, Synopsis with List of Dates and Events, Memo of Parties

    Sources: 9, 8

  • Details

    Not confirmed: e-Jagriti lists it among the required papers; the Act (section 35) lets the consumer file the complaint in person. If you file yourself, ask the commission whether you need it.

    Sources: 9, 8, 1

  • Details

    Sources: 9, 1

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      You may first tell the seller or the company in writing (the official papers we read do not make this a must): what you bought, when, what went wrong and what you want (the defect fixed, a replacement or your money back).

      Keep a copy of your letter and every reply.

      Where
      You do this yourself
      Not confirmed

      The official papers we read have no rule that you must write to the seller first. The remedies above are among the orders a commission can make under section 39 of the Act.

      Sources: 1

    2. Do this now

      If it is not sorted out, register a complaint with the National Consumer Helpline (NCH): call 1915 or 1800-11-4000; send a WhatsApp or SMS to 8800001915; or register on consumerhelpline.gov.in, the NCH app or the UMANG app.

      Note the grievance number. 1915 and 1800-11-4000 work every day except national holidays, 8 AM to 8 PM.

      Where
      National Consumer Helpline (NCH)
      Open the official page

      Sources: 5, 6, 7

    3. Do this now

      Follow the complaint under "Track Your Grievance" on the portal, and upload proof such as the bill under "Upload Documents".

      Where
      National Consumer Helpline (NCH)
      Open the official page

      Sources: 5

    4. Do this now

      If the helpline does not resolve it, you can file a case before a District Consumer Commission.

      Choose one of these districts: where the seller lives or has its business or a branch, where the problem arose, or where you live or work.

      Where
      You do this yourself
      Not confirmed

      We could not get an official list of which District Commission in Andhra Pradesh covers which districts (the State Commission's website, scdrc.ap.nic.in, did not open). e-Jagriti shows the commission once you choose the district; if in doubt, ask the legal services office in the district court complex.

      Sources: 1, 6, 2

    5. Do this now

      Write the complaint and sign the affidavit that goes with it before a notary.

      e-Jagriti requires a notarised affidavit.

      Where
      A notary

      Sources: 9, 8

    6. Do this now

      More than 2 years have passed, so also attach an application for condonation of delay, giving the reasons you could not file in time.

      The commission accepts it only if satisfied there was sufficient cause, and records its reasons if it does.

      Where
      You do this yourself

      Sources: 1, 9

    7. Do this now

      Register on e-Jagriti with your mobile number and an OTP.

      Indians living abroad (NRIs) can also file, pay and attend video hearings on e-Jagriti.

      Where
      e-Jagriti
      Open the official page

      Sources: 10, 11

    8. Do this now

      Under "File New Case", choose "Consumer Complaint".

      Fill in the amount paid, the amount you claim, the date the problem arose, the state (Andhra Pradesh) and the district; give your details and those of the opposite party (the seller). Upload the papers, choose the commission, check the preview and press "Final Submit". Keep the reference number it gives.

      Where
      e-Jagriti
      Time limit
      Within 2 years of the date the problem arose (section 69); if later, with the application above.
      Open the official page

      Sources: 8, 9, 1

    9. Do this now

      The commission's registry checks your papers.

      If something is missing or wrong, it sends the case back ("reverted"); correct it and submit again.

      Where
      District Consumer Commission

      Sources: 9

    10. Do this now

      There is no fee to pay: the price you paid is up to ₹5 lakh.

      Where
      e-Jagriti
      Fee
      Free · No fee when the price paid is up to ₹5 lakh.
      Open the official page

      Sources: 4, 9

    11. Do this now

      Pay the fee online on e-Jagriti, or by a crossed demand draft on a nationalised bank or a crossed Indian Postal Order in favour of the President of the District Commission, payable where the commission sits.

      Where
      e-Jagriti
      Fee
      ₹200 · For a price paid above ₹5 lakh and up to ₹10 lakh.
      Open the official page

      Sources: 4, 3, 10

    12. Do this now

      Pay the fee online on e-Jagriti, or by a crossed demand draft on a nationalised bank or a crossed Indian Postal Order in favour of the President of the District Commission, payable where the commission sits.

      Where
      e-Jagriti
      Fee
      ₹400 · For a price paid above ₹10 lakh and up to ₹20 lakh.
      Open the official page

      Sources: 4, 3, 10

    13. Do this now

      Pay the fee online on e-Jagriti, or by a crossed demand draft on a nationalised bank or a crossed Indian Postal Order in favour of the President of the District Commission, payable where the commission sits.

      Where
      e-Jagriti
      Fee
      ₹1,000 · For a price paid above ₹20 lakh and up to ₹50 lakh.
      Open the official page

      Sources: 4, 3, 10

    14. Do this now

      The commission normally decides within 21 days of filing whether to admit the complaint.

      It may not reject it without hearing you. If it does not decide in that time, the complaint counts as admitted. The case number and hearing date come by SMS and e-mail.

      Where
      District Consumer Commission

      Sources: 1, 9, 10

    15. Do this now

      The commission sends a copy of the complaint to the seller, who must answer within 30 days (or 15 more if the commission allows).

      You can file a rejoinder to their answer.

      Where
      District Consumer Commission

      Sources: 1, 9

    16. Do this now

      If the commission sees room for a settlement, it may ask both sides to say in writing within 5 days whether they agree to mediation.

      Where
      District Consumer Commission

      Sources: 1

    17. Do this now

      The case is heard on affidavits and documents; for sufficient cause the commission may hear the parties in person or by video conference.

      The Act asks it to try to decide within 3 months of the seller receiving notice (5 months if the goods must be tested).

      Where
      District Consumer Commission

      Sources: 1, 9

    18. Do this now

      If the complaint is proved, the commission orders the seller, for example, to fix the defect, replace the goods, refund the price with interest, pay compensation or pay costs.

      The order is published on e-Jagriti.

      Where
      District Consumer Commission

      Sources: 1, 9

    19. Do this now

      For free legal help, go to the legal services office in the nearest court complex (the District Legal Services Authority, DLSA, or the Mandal Legal Services Committee).

      The National Legal Services Authority helpline is 15100.

      Where
      District Legal Services Authority / Mandal Legal Services Committee (court complex)
      Fee
      Free for those entitled: for example SC/ST members, women, children, persons with disabilities, industrial workers, and anyone whose yearly income does not exceed ₹3 lakh.

      Sources: 12, 13

    If something goes wrong

    If it is rejectedIf the District Commission's order wrongs you, you can appeal to the Andhra Pradesh State Consumer Commission within 45 days of the order.

    If the District Commission's order wrongs you, you can appeal to the Andhra Pradesh State Consumer Commission within 45 days of the order. If there is an error plain on the face of the record, you can ask the same District Commission to review its order within 30 days. On e-Jagriti the case type is "First Appeal" (for a review, "Review Application"). The rules also let you hand the appeal memorandum in at the State Commission or send it by registered post with acknowledgment due, with a certified copy of the District Commission's order.

    Andhra Pradesh State Consumer Disputes Redressal Commission (through e-Jagriti) · Open the official page

    Sources: 1, 11, 8, 3

    If it is lateIf the helpline does not resolve it, you can file a case before the District Commission: the helpline is only a step before a case.

    If the helpline does not resolve it, you can file a case before the District Commission: the helpline is only a step before a case. If the case is slow, check its status on e-Jagriti and ask at the commission's registry.

    e-Jagriti (case status) · Open the official page

    Sources: 6, 10, 1

    AlsoFor technical problems with e-Jagriti, ask at the District Commission's registry.

    For technical problems with e-Jagriti, ask at the District Commission's registry.

    District Consumer Commission (registry)

    Sources: 9

    Official websites for this work

    All official websites →
    Find the office in your district →

    Related guides

    Report a mistake on this page
    The 13 official pages and papers this guide is written from
    1. The Consumer Protection Act, 2019 (No. 35 of 2019), Gazette of India Extraordinary, Part II, Section 1Ministry of Law and Justice (Legislative Department), Government of India; Gazette copy published by the Department of Consumer Affairs, Sections 2(7), 34(2)-(3), 35(1)-(2), 36(2)-(3), 37(1), 38, 39(1), 40, 41, 69 (09-08-2019) · read on 30-10-2026
    2. The Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021 (G.S.R. 912(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rules 3, 4 and 5 (30-12-2021) · read on 30-10-2026
    3. The Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020 (G.S.R. 448(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rule 7(1) (how the fee is paid); rule 11(1) and (3) (how an appeal is presented to the State Commission) (15-07-2020) · read on 30-10-2026
    4. The Consumer Protection (Consumer Disputes Redressal Commissions) (Amendment) Rules, 2023 (G.S.R. 606(E))Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India, Rule 2: the fee table substituted in rule 7(2) (17-08-2023) · read on 30-10-2026
    5. National Consumer Helpline (NCH) 2.0, home pageNational Consumer Helpline, Department of Consumer Affairs, Government of India, Toll free 1915 (8AM to 8PM); WhatsApp +918800001915; Register Grievance; Track Your Grievance; Upload Documents; NCH Mobile App; UMANG App · read on 30-10-2026
    6. About this portal (National Consumer Helpline)National Consumer Helpline, Department of Consumer Affairs, Government of India, Questions 1 and 3; contact options · read on 30-10-2026
    7. Contact Details (National Consumer Helpline)National Consumer Helpline, Department of Consumer Affairs, Government of India, Call to Register Your Grievance: 1800 11 4000 or 1915, available daily except national holidays, 08:00 AM – 08:00 PM · read on 30-10-2026
    8. e-Jagriti: Help Documentation for Consumer Complaint (CC) Filing (March 2025)National Informatics Centre, for the Department of Consumer Affairs, Steps 1 to 13; the list of case types under step 2 (First Appeal, Review Application) · read on 30-10-2026
    9. e-Jagriti: Consumer Complaint (CC) Workflow, Version 1.0National Informatics Centre, for the Department of Consumer Affairs, Pecuniary jurisdiction; Mandatory Documents; Limitation; scrutiny, payment, admission within 21 days, notice, reply, rejoinder, hearing, order (09-04-2025) · read on 30-10-2026
    10. e-Jagriti Revolutionizes Consumer Justice in 2025: Delivering Swifter Redressal and Outperforming 2024 BenchmarksPress Information Bureau, Ministry of Consumer Affairs, Food and Public Distribution, Launch on 1 January 2025; OTP-based registration; NRIs file, pay and attend hearings online; e-Daakhil and other systems merged into e-Jagriti; SMS and e-mail alerts (16-11-2025) · read on 30-10-2026
    11. I. Consumer Protection: a) e-Jagriti, b) JansunwaiPress Information Bureau (Department of Consumer Affairs, year-end review), a) e-Jagriti (functional in District, State and National Commissions; video-conference hearings in all State Commissions) · read on 30-10-2026
    12. Homepage | Andhra Pradesh State Legal Services Authority (APSLSA)Andhra Pradesh State Legal Services Authority, About APSLSA (DLSAs, MLSCs); Latest News (legal services institution in the nearest court compound); NALSA Helpline Number 15100 · read on 30-10-2026
    13. Legal Aid: Eligibility for Legal AidAndhra Pradesh State Legal Services Authority, Section 12 categories (a)-(h), including annual income up to Rs. 3,00,000 · read on 30-10-2026