After a road accident
Who to call at once, the free treatment, the police report, and how to ask for compensation.
About this guidePending verification
Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.
For whom: People hurt in a road accident in Telangana, their families, and anyone helping at the scene.
In an emergency, call at once
112Police, ambulance and fire emergency (Dial 112).108Ambulance100PoliceAnswer the questions below first. Then the documents and steps open.
1Your situation
We show only what your answers need.
- Who are you?
- Is the vehicle that caused the accident known?
Your answers stay on this phone.
Each step below says who it is for. Confirm yours at the office, then change your answer here.
2Documents you need
Tick the ones you have. They are kept in this browser.
Details
It asks for the details of the injured or dead person, the place and date of the accident, the police station, the hospital that treated them, and the applicant's Aadhaar number. If there was cashless treatment, attach a copy of the hospital's bill.
If you don't have it: The form is part of the scheme's Gazette notification. Ask for it at the Claims Enquiry Officer's office.
Sources: 10
Details
A promise to pay this amount back if you later get other compensation for the same accident.
If you don't have it: In the same Gazette notification as Form I.
Sources: 10, 8
Details
The injured person's account, or the account of the legal representative of the person who died.
Sources: 10
Nothing to get ready before these steps.
3Your steps
· Do them in order. Tick each one when it is done.
- Do this nowIf: I am helping at the scene / The injured person, or their family
The doctor on duty at any hospital must attend to the injured person at once and treat them.
The Act says this must not wait for procedural formalities.
Sources: 7
- Do this nowIf: I am helping at the scene
The law protects anyone who, in good faith and without expecting a reward, helps an accident victim or takes them to hospital (a Good Samaritan).
You are not liable to any civil or criminal action for harm to the victim while you were helping.
Sources: 8
- Do this nowIf: I am helping at the scene
The Act lets the central government make rules on how a Good Samaritan is questioned and on disclosing their personal details.
If the police ask for your details, ask what those rules say.
Not confirmed
We could not save a copy of these rules to check them. Whether you must give your name or be a witness is in those rules; ask at the police station or the District Legal Services Authority (15100).
Sources: 8, 11
- Do this nowIf: The injured person, or their family
Under the central government's PM-RAHAT scheme, each victim gets cashless treatment up to ₹1.5 lakh, for at most 7 days from the date of the accident.
It applies on every kind of road, including hit-and-run cases.
Not confirmed
The amount and days are the central scheme's; we read them in an official 2026 circular to hospitals, not in the scheme's own rules (S.O. 2015(E), 2025). The papers we read do not say whether other hospitals give this treatment; ask the Rajiv Aarogyasri call centre on 104.
Sources: 5, 3, 6, 8, 10, 4
- Do this nowIf: The injured person, or their family
Tell the hospital staff that this is a road accident and ask them to treat under PM-RAHAT.
Sources: 3
- Do this nowIf: The injured person, or their family / The family of someone who died in the accident
Make sure the accident is recorded at the police station of the area where it happened.
Write down the name of that police station; the compensation application asks for it.
Sources: 7, 10
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: Yes (its number or owner is known)
During the investigation, the police must prepare an accident information report and send it to the Claims Tribunal within three months.
The Tribunal treats that report as an application for compensation.
Sources: 8, 7, 9
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: Yes (its number or owner is known)
You can also apply for compensation yourself to the Motor Accident Claims Tribunal (MACT).
Apply to the Tribunal for the area where the accident happened, where you live or carry on business, or where the other side lives. Apply as soon as you can: the Act says to apply within six months of the accident. Cases on this limit are pending in the Supreme Court; on 4 November 2025 it told tribunals and High Courts not to dismiss claims as late under it while those cases are pending, and on 17 February 2026 it said this continues until further orders. If six months have already passed, get help from the District Legal Services Authority (DLSA, 15100) before you apply.
Not confirmed
The official pages we read do not say where your district's Claims Tribunal sits in Telangana. Ask the District Legal Services Authority in the district court complex. The official records we could read do not say whether the Supreme Court has since decided these cases (the latest we read is its office report of 17 April 2026); ask the District Legal Services Authority.
Sources: 7, 8, 9, 12, 13, 11, 14
- Do this nowIf: The injured person, or their familyIf: Yes (its number or owner is known)
The injured person can apply.
If the injured person dies later, the right to claim passes to their legal representatives.
Sources: 7, 8, 9
- Do this nowIf: The family of someone who died in the accidentIf: Yes (its number or owner is known)
All or any of the legal representatives of the person who died can apply.
The application is for the benefit of all of them; those who do not join are named in it as respondents.
Sources: 7
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: Yes (its number or owner is known)
The owner of the vehicle or its insurer must pay a fixed ₹5 lakh for a death, or ₹2.5 lakh for grievous hurt.
For this amount you do not have to prove that the driver or owner was at fault. Compensation already paid under another law for the same accident is taken out of this sum.
Sources: 8, 9
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: Yes (its number or owner is known)
The insurance company names an officer to settle the claim.
Within 30 days that officer may offer you a settlement before the Tribunal. If you accept, the insurer must pay within 30 days of the Tribunal recording it. If you refuse, the Tribunal hears the claim and decides. If you accept the fixed sum (₹5 lakh / ₹2.5 lakh) this way, your claim petition before the Tribunal lapses.
Not confirmed
The official pages we read do not say where your district's Claims Tribunal sits in Telangana. Ask the District Legal Services Authority in the district court complex.
Sources: 8, 9
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: No; it could not be traced despite efforts (hit and run)
For hit-and-run compensation, fill in Form I.
Hand it, with the Form IV undertaking and a copy of the bank passbook (and a copy of the hospital's bill if there was cashless treatment), to the Claims Enquiry Officer of the division or mandal where the accident happened.
Not confirmed
The official pages we read do not say which officer Telangana has named as Claims Enquiry Officer. Ask at the Tahsildar office of the mandal where the accident happened.
Sources: 10
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: No; it could not be traced despite efforts (hit and run)
The fixed compensation for a hit-and-run accident is ₹2 lakh for a death and ₹50,000 for grievous hurt.
The hospital's claim for cashless treatment is taken out of it; if that claim is more than this sum, nothing is paid.
Sources: 8, 9, 10
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: No; it could not be traced despite efforts (hit and run)
The Claims Enquiry Officer gets the police accident report and the post-mortem report, and holds an enquiry.
Within one month of receiving your application, they must send a report to the District Collector (Claims Settlement Commissioner).
Sources: 10
- Do this nowIf: The injured person, or their family / The family of someone who died in the accidentIf: No; it could not be traced despite efforts (hit and run)
The Collector should sanction the compensation within 15 days of receiving the report.
The money must then reach your bank account within 15 days of the sanction order (another 30 days is allowed, with reasons written to the Collector).
Sources: 10
- Do this nowIf: The injured person, or their family / The family of someone who died in the accident
If you need legal help with a compensation claim, go to the District Legal Services Authority (DLSA) in your district court complex.
Toll-free number: 15100.
Sources: 11
If something goes wrong
If it is rejectedIf a hospital empanelled with the Rajiv Aarogyasri Trust refuses cashless treatment under the PM-RAHAT scheme, call the Rajiv Aarogyasri call centre on 104 (toll free, 24 hours) and ask how to complain.
If a hospital empanelled with the Rajiv Aarogyasri Trust refuses cashless treatment under the PM-RAHAT scheme, call the Rajiv Aarogyasri call centre on 104 (toll free, 24 hours) and ask how to complain.
Rajiv Aarogyasri call centre (104)
Sources: 4, 3
If it is rejectedIf the Claims Enquiry Officer does not accept your hit-and-run application, they must give you a written order with the reasons.
If the Claims Enquiry Officer does not accept your hit-and-run application, they must give you a written order with the reasons. Take that order to the District Legal Services Authority for free legal help.
District Legal Services Authority (district court complex)
Sources: 10, 11
If it is lateIf the money does not come within 15 days of the sanction order (or another 30 days, with reasons in writing), ask at the office of the District Collector (Claims Settlement Commissioner).
If the money does not come within 15 days of the sanction order (or another 30 days, with reasons in writing), ask at the office of the District Collector (Claims Settlement Commissioner).
District Collector (Claims Settlement Commissioner)
Sources: 10
Related guides
The 14 official pages and papers this guide is written from
- Telangana Police Dial 112: Emergency ResponseTelangana Police, Page description ("24x7 police, medical and fire emergency assistance across all 33 districts"); the page's script index-CcocZEf4.js ("Dial 112 from any mobile or landline, anywhere in Telangana"; "Health / Ambulance (108)") · read on 30-10-2026
- Emergency ContactsGovernment of Telangana, Emergency numbers table · read on 30-10-2026
- Lr.No.RAHCT/P&C/PM-RAHAT/SPL/2026, 23-03-2026: Communication of PM-RAHAT Procedures to Empanelled Hospitals in TelanganaRajiv Aarogyasri Health Care Trust, Government of Telangana, The letter opens from the home page's "(Click here for details)" link (file Circular_on_lr_rahat.PDF; scanned, read by OCR). To "All Empanelled Hospitals, Telangana": the PM-RAHAT procedures are enabled under TMS 2.0; hospitals to follow them "while extending treatment to PM-RAHAT beneficiaries"; "cashless treatment services to eligible beneficiaries under PM-RAHAT ... through the empanelled hospital network". No amount, no days; its annexure was not read (23-03-2026) · read on 04-11-2026
- Aarogyasri: Frequently Asked Questions (FAQ's)Rajiv Aarogyasri Health Care Trust, Government of Telangana, Call centre: "round the clock call centre toll free number 104" for registering complaints; "The 24 hour call centre with toll free number 104" · read on 30-10-2026
- Circular No. Dr. NTR VST/P&C/6231/2026-2, 06-04-2026: extending cashless treatment to victims of road accidents caused by the use of motor vehicles on any category of road under AB PM-JAY (PM RAHAT)Dr. NTR Vaidya Seva Trust, Government of Andhra Pradesh, Paragraphs 1-2: the central PM RAHAT scheme, notified under section 162 of the Motor Vehicles Act, 1988, for nationwide implementation: cashless treatment "of up to Rs. 1.5 lakh per victim, subject to a maximum period of seven days from the date of accident"; subject line: "on any category of Road". Read here only for the central scheme's figures: no saved Telangana paper gives them (06-04-2026) · read on 01-11-2026
- S.O. 952(E): Cashless Treatment of Road Accident Victims (Amendment) Scheme, 2026 (renames the 2025 scheme PM-RAHAT)Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary, Part II, Section 3(ii), No. 908), Paragraphs 1-2 and the note on S.O. 2015(E) of 5 May 2025 (19-02-2026) · read on 30-10-2026
- The Motor Vehicles Act, 1988 (59 of 1988), text before the 2019 amendmentMinistry of Law and Justice, Government of India (India Code), Sections 134(a)-(b) and 166(1) with its proviso, (2) and (4) (14-10-1988) · read on 30-10-2026
- The Motor Vehicles (Amendment) Act, 2019 (No. 32 of 2019)Ministry of Law and Justice (Legislative Department), Government of India (Gazette of India, Extraordinary, Part II, Section 1), Section 45 (new s. 134A); section 51 (new Chapter XI: ss. 145(d), 149, 159, 161, 162(2), 163, 164(1)-(3)); section 53 (s. 166: second proviso to (1), new (3), (4) as amended, new (5)) (09-08-2019) · read on 01-11-2026
- S.O. 859(E): sections 50 to 57 and 93 of the Motor Vehicles (Amendment) Act, 2019 in force from 1 April 2022Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary) (25-02-2022) · read on 30-10-2026
- G.S.R. 163(E): Compensation to Victims of Hit and Run Motor Accidents Scheme, 2022Ministry of Road Transport and Highways, Government of India (Gazette of India, Extraordinary, Part II, Section 3(i)), Paragraphs 2(e)-(f), 20-23 (20(1): a copy of the hospital's claim with Form I; 22(2): that claim deducted, and nothing paid if it is larger); Forms I and IV (25-02-2022) · read on 30-10-2026
- IntroductionTelangana State Legal Services Authority · read on 01-11-2026
- Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 15.12.2025, for the listing of 16.12.2025Supreme Court of India (Registry), The order of 04.11.2025 as quoted: paragraph 2 (many petitions across the country on the same issue), paragraph 5 (while these petitions are pending, tribunals and High Courts shall not dismiss claim petitions as barred by limitation under section 166(3) of the Motor Vehicles Act, 1988) (15-12-2025) · read on 01-11-2026
- Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 23.02.2026, for the listing of 24.02.2026Supreme Court of India (Registry), The order of 17.02.2026 as quoted, paragraph 1: the interim arrangements and orders of 04.11.2025 continue until further orders (23-02-2026) · read on 01-11-2026
- Office report in S.L.P.(C) Nos. 8412-8413 of 2023, ICICI Lombard General Insurance Co. Ltd. v. Ayiti Navaneetha & Ors., dated 17.04.2026, for the listing of 20.04.2026Supreme Court of India (Registry), The order of 19.03.2026 as quoted (written arguments by 12.04.2026; re-list on 20.04.2026); the latest office report found for this case (dates to 01.11.2026 tried) (17-04-2026) · read on 01-11-2026