MargadarshiniGetting lost documents againతె
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Getting lost documents again

What to do to get a new copy when you lose your Aadhaar, voter ID, PAN card, ration card or a MeeSeva certificate.

About this guidePending verification

Published on 12-11-2026. Not every fact has been checked against its official source yet: confirm at the office.

Where:At a MeeSeva centreOnlineAt the office

For whom: Anyone in Telangana who has lost an important document. If you lost more than one, go through this guide again for each.

1Your situation

We show only what your answers need.

Which document did you lose?
Is your mobile number linked to your Aadhaar?

Your answers stay on this phone.

2Documents you need

Tick the ones you have. They are kept in this browser.

  • Details

    If you don't have it: See the first step of this guide.

    Sources: 2, 16

    3Your steps

    · Do them in order. Tick each one when it is done.

    If something goes wrong
    1. Do this now

      If your voter ID card is lost, first tell the police: at a MeeSeva centre, apply for the police "Missing or Lost Documents or Articles" service and keep the receipt.

      A copy of this police report goes with your application for a new card. You do not need one if the card was lost in a flood, fire or other natural calamity.

      Where
      At a MeeSeva centre
      Fee
      ₹80 · MeeSeva user charge, including GST. Each page scanned or printed beyond the first four costs ₹2.50 more.
      Time limit
      7 working days, by the MeeSeva portal.
      Not confirmed

      The portal's page for this service also shows a "base amount" of ₹45 without saying what it is for; check the total on your receipt. The Telangana Police website (tspolice.gov.in) did not open while we wrote this; ask at your police station whether you can also report the loss online or at the station.

      Sources: 12, 11, 2, 16

    2. Do this now

      If you do not remember your Aadhaar number, find it with the "Retrieve EID/UID" service on the myAadhaar portal; an OTP comes to your linked mobile.

      You can also call 1947.

      Where
      Online
      Open the official page

      Sources: 3

    3. Do this now

      Download e-Aadhaar on the myAadhaar portal.

      It is as valid as the Aadhaar card. The PDF password is the first 4 letters of your name in capitals, followed by your year of birth.

      Where
      Online
      Open the official page

      Sources: 4, 3

    4. Do this now

      If your mobile is not linked, go to an Aadhaar Seva Kendra, or to an Aadhaar enrolment centre in a bank, post office or government office.

      Give your Aadhaar number and get your Aadhaar downloaded and printed. If you do not remember the number, call 1947 first.

      Where
      Aadhaar Seva Kendra or Aadhaar enrolment centre
      Fee
      ₹40 · UIDAI's Aadhaar Seva Kendra page (1 October 2026) gives ₹40 for a download and colour print; its questions page still says ₹30. Check your receipt.

      Sources: 5, 3, 17

    5. Do this now

      At the same centre, have your mobile number linked to Aadhaar.

      No document or old number is needed. A mobile number cannot be changed online.

      Where
      Aadhaar Seva Kendra or Aadhaar enrolment centre

      Sources: 5

    6. Do this now

      If you want a plastic (PVC) Aadhaar card, order it on the myAadhaar portal with "Order Aadhaar PVC Card" and pay online.

      You can order it with your Aadhaar number or EID even if your mobile is not linked. It comes by Speed Post to the address in your Aadhaar.

      Where
      Online
      Fee
      ₹75 · Including GST and Speed Post.
      Time limit
      Normally within 10 working days (not counting the day you order).
      Open the official page

      Sources: 4, 5

    7. Do this now

      Fill in Form 8 for a new voter ID card.

      Tick the box for a replacement EPIC without corrections. Give your name, EPIC number and mobile number, and attach a copy of the police report (not needed if the card was lost in a flood, fire or other natural calamity).

      Where
      Online
      Fee
      Free · Free.
      Time limit
      The new card should reach you within 32 to 37 days of applying.
      Open the official page
      Not confirmed

      The Form 8 guidelines are on the Election Commission's portal, but we could not read the online application screens. If you cannot apply online, ask at the Electoral Registration Officer (ERO) office of your constituency.

      Sources: 2, 16

    8. Do this now

      Once the Electoral Registration Officer (ERO) approves it, a new card is issued.

      If you later find the old card, return it to the ERO.

      Where
      You do this yourself

      Sources: 2

    9. Do this now

      Apply for a reprint of the PAN card on the website of the agency that handled your latest PAN application: onlineservices.proteantech.in for Protean (formerly NSDL), or pan.utiitsl.com for UTIITSL.

      Your PAN and details stay the same. The card is sent to your address as the Income Tax Department has it.

      Where
      You do this yourself
      Fee
      ₹50 · For an address in India, taxes included.
      Not confirmed

      These two agencies' websites are not gov.in sites; they are the agencies that handle PAN services for the Income Tax Department. If you do not know which one handled yours and one site does not accept it, try the other.

      Sources: 8, 9, 10, 6

    10. Do this now

      If you got your PAN through "Instant e-PAN" with Aadhaar, you can download the e-PAN on the Income Tax e-Filing portal: "Instant E-PAN", then "Check Status / Download e-PAN", with your Aadhaar number and an OTP.

      Where
      Online
      Open the official page

      Sources: 7, 6

    11. Do this now

      At a MeeSeva centre, ask for a print of your ration card with the "Print ration card" service.

      Where
      At a MeeSeva centre
      Fee
      A MeeSeva charge applies; we could not confirm the amount.
      Not confirmed

      The name of this service is from the 2019 MeeSeva charter. It is not in the MeeSeva portal's list of services (read on 30 October 2026), so we could not confirm the service, its charge or how long it takes. MeeSeva charges were raised in April 2026, so the old charge no longer applies. Ask at the centre and check your receipt.

      Sources: 1, 15, 11

    12. Do this now

      If you lost an income, caste (integrated) or residence certificate issued through MeeSeva, ask a MeeSeva centre for a copy with the "Duplicate Copy of Certificate" service.

      Where
      At a MeeSeva centre
      Fee
      A MeeSeva charge applies; we could not confirm the amount.
      Not confirmed

      The name of this service is from the 2019 MeeSeva charter. It is not among the Revenue services listed on the MeeSeva portal (read on 30 October 2026), so we could not confirm the service, its charge or how long it takes. MeeSeva charges were raised in April 2026, so the old charge no longer applies. Ask at the centre and check your receipt.

      Sources: 1, 15, 11

    If something goes wrong

    If it is lateIf the PVC Aadhaar card has not come within 10 working days, or for any other Aadhaar problem, call UIDAI's toll-free number 1947, or e-mail help@uidai.gov.in.

    If the PVC Aadhaar card has not come within 10 working days, or for any other Aadhaar problem, call UIDAI's toll-free number 1947, or e-mail help@uidai.gov.in.

    UIDAI contact centre · Open the official page

    Sources: 4, 3

    If it is rejectedIf the reprint site does not accept your PAN (because another agency handled your latest application), or no OTP comes because your PAN record has no mobile or e-mail, you must apply with the "PAN Change Request" form.

    If the reprint site does not accept your PAN (because another agency handled your latest application), or no OTP comes because your PAN record has no mobile or e-mail, you must apply with the "PAN Change Request" form.

    Protean PAN customer care

    02027218080

    Sources: 9, 8

    If you are asked for more moneyFor the police lost-documents report, MeeSeva charges ₹80, including GST.

    For the police lost-documents report, MeeSeva charges ₹80, including GST. The centre must give you a printed receipt for every payment and display the chart of charges. Charging more than the set amount is treated as fraud: the centre can be fined, and removed if it keeps happening. If you are asked for more, ask for the receipt and complain to the Parishkaram call centre (1100 or 1800 425 1110). Do not pay agents who offer to speed it up.

    Parishkaram call centre (MeeSeva complaints)

    Sources: 11, 12, 13, 14

    If you are asked for more moneyAsk what the MeeSeva service costs before you pay.

    Ask what the MeeSeva service costs before you pay. The centre must give you a printed receipt for every payment and display the chart of charges. Charging more than the set amount is treated as fraud: the centre can be fined, and removed if it keeps happening. If you are asked for more, ask for the receipt and complain to the Parishkaram call centre (1100 or 1800 425 1110). Do not pay agents who offer to speed it up.

    Parishkaram call centre (MeeSeva complaints)

    Sources: 13, 14

    Official websites for this work

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    Related guides

    Report a mistake on this page
    The 17 official pages and papers this guide is written from
    1. MeeSeva Citizen CharterMeeSeva, Government of Telangana (published on the Hyderabad District website), Civil Supplies, row 122 "Print ration card"; Revenue, rows 17-19 "Duplicate Copy of Certificate" (10-05-2019) · read on 30-10-2026
    2. Guidelines for filling up the application Form-8Election Commission of India (Voters' Service Portal), Items 1, 2 and 6 · read on 30-10-2026
    3. Your Aadhaar: frequently asked questionsUnique Identification Authority of India, Re-applied for Aadhaar; misplaced Aadhaar number; another copy of the Aadhaar letter; contact (15-10-2026) · read on 30-10-2026
    4. Aadhaar Online Services: frequently asked questionsUnique Identification Authority of India, e-Aadhaar; Order Aadhaar PVC Card (16-10-2026) · read on 30-10-2026
    5. Enrolment and Update: frequently asked questionsUnique Identification Authority of India, Lost Aadhaar with no registered mobile; a misplaced Aadhaar letter (PVC card with or without a linked mobile); lost mobile number (16-09-2026) · read on 30-10-2026
    6. e-Filing portal, home pageIncome Tax Department, Government of India, Instant E-PAN; Related Sites (Protean, previously NSDL) · read on 30-10-2026
    7. Instant E-PAN User ManualIncome Tax Department, Government of India, Sections 1 and 3.2 (Check status / Download e-PAN) · read on 30-10-2026
    8. Request for Reprint of PAN CardProtean eGov Technologies Ltd (formerly NSDL e-Governance), PAN service agency of the Income Tax Department, Notes 1-4 (who can use it, charges, dispatch address) · read on 30-10-2026
    9. Guidelines for reprint of PAN card through separate online linkProtean eGov Technologies Ltd (formerly NSDL e-Governance), PAN service agency of the Income Tax Department, Items 2, 3, 5 and 7 · read on 30-10-2026
    10. Reprint PAN CardUTI Infrastructure Technology And Services Ltd (a Government of India company), PAN service agency · read on 30-10-2026
    11. G.O.Ms.No.1, 01.04.2026: e-Enabled delivery of various Govt services through Meeseva Project – Enhancement of User Charges for all services by 50 %Information Technology, Electronics & Communications (e-Gov) Department, Government of Telangana (Telangana G.O.I.R.), Paragraphs 2, 3 (Table A: charges payable by the citizen, GST included) and 7 (in force at once) (01-04-2026) · read on 30-10-2026
    12. Telangana MeeSeva portal: Service Details, Missing or Lost Documents or ArticlesElectronic Services Delivery (MeeSeva), ITE&C Department, Government of Telangana, Services → Missing or Lost Documents or Articles → Service Details (code 1520): service category, SLA days, delivery channels, user charges (04-04-2026) · read on 30-10-2026
    13. G.O.Ms.No.4, 10.04.2025: Telangana Information Technology (Electronic Service Delivery) Rules, 2025Information Technology, Electronics & Communications (Admn) Department, Government of Telangana (Telangana G.O.I.R.), Rule 17(5) (printed receipt for all payments); rule 23(2), table of irregularities by MeeSeva franchisees (items 1 and 2) (10-04-2025) · read on 30-10-2026
    14. Telangana MeeSeva portal: HelpDeskElectronic Services Delivery (MeeSeva), ITE&C Department, Government of Telangana, HelpDesk: "Any Queries / Grievances / Information", Parishkaram Call Center (04-04-2026) · read on 30-10-2026
    15. Telangana MeeSeva portal: Services (services by department)Electronic Services Delivery (MeeSeva), ITE&C Department, Government of Telangana, Services → Department: CIVIL SUPPLIES and REVENUE (no "Print ration card" or "Duplicate Copy of Certificate" service) (04-04-2026) · read on 30-10-2026
    16. Manual on Electoral Rolls, March 2023 (Document 10, Edition 2; Document No. 324.6.ERD:MB:10:2023)Election Commission of India (copy on the website of the Chief Electoral Officer, Haryana), Printed pages 126-128, para 14.8 (replacement EPIC): 14.8.5 (no charge, with a police report or FIR; neither a fee nor a police report when the card was lost in a flood, fire or other natural calamity), 14.8.7 (made and delivered within 32-37 days of the application), 14.8.8 (Form 8) · read on 30-10-2026
    17. Aadhaar Seva KendraUnique Identification Authority of India, Charges for Aadhaar Services: "Download Aadhaar & Coloured Print: ₹40"; page "Last Updated : 01 Oct 2026" (01-10-2026) · read on 30-10-2026